Frequently Asked Questions
Reservations:
The winter season, from December to April, attracts the most visitors to Belize, but that may be more related to traditional holiday seasons than anything else.
Daytime winter temperatures average 85°F, while the sea averages 85 degrees year-round. There is usually a light breeze from the ocean year-round, which makes the climate very pleasant, although there is also usually high humidity year-round.
Our wedding and honeymoon guests choose May, June, and September when the climate is beautiful, the prices are lower, and the flowers are at their best.
July and August are popular with family adventurers, and although they often experience a short rain shower, it is quickly over and easily managed.
We feel that October and November are perhaps one of the most pleasant seasons. This is hurricane season in the Caribbean (see separate question below), which puts some people off, but it’s quiet, warm, and a wonderful time to take a short break and relaxing break.
US dollars are widely accepted in Belize and would be the best currency to bring. The Belize dollar is pegged to the US dollar at USD 1 to BZD 2. Major credit cards are accepted at our properties but are not widely used in small local stores or gas stations.
Check-in: 300 p.m.
Check-out: 11:00 a.m.
One child, 11 years and under, stays free when using existing bedding and sharing a room with at least one adult.
Amenities
Umaya Resort & Adventure has a swimming pool.
We don’t have a fitness center, but we offer many activities to keep you active during your stay. Check them out here: https://www.umayaresortbelize.com/activities/
Our resort has the ‘In Lak’Ech Spa’ Massage and Beauty Spa. You can make a reservation here:+501 523-3867
Yes, we have bicycles for our guests to explore the area. Stop by our front desk and learn more.
Yes, we do have onsite activities that are free of charge. View them here:
Beach onsite activities: https://www.umayaresortbelize.com/onsite-activities/
Yes, our resorts are equipped with an internet connection.
Policies
Any cancellation of reservations or portions of reservations MUST be received in writing.
30+ days prior to arrival = 100% refund
0-29 days prior to arrival = NO refund.
NO Show = NO Refund
For PEAK SEASON (December 16th 2026 – January 5th 2027) dates cancellations made after October 1st are non-refundable.
No refunds will be given for unused hotel rooms, package portions, tours or transfers for any reason.
100% deposit due if booking within 30 days of arrival (For both package & room only)
Room only- 50% deposit due at time of booking and the balance due 30 days prior to arrival
Package- 30% deposit due at time of booking and the balance due 30 days prior to arrival
Peak Dates (Dec 16-Jan 5) – Balance due is 60 days before arrival.
We currently accept only Visa and Mastercard credit cards.
Press & Collaboration Inquiries
To access official images for our properties, send us an email at marketing@thebelizecollection.com
Feel free to send an email to our marketing team at marketing@thebelizecollection.com
Feel free to send an email to our marketing team at marketing@thebelizecollection.com
Please send an email with your media kit to social@thebelizecollection.com
Transportation / Directions
We offer road transfers from the airport to the resorts. To request pricing and book your transfer, email reservations@thebelizecollection.com.
We can also assist in booking a domestic flight to Placencia when you stay at Umaya Resort & Adventures.
The Belize International Airport (BZE) to Placencia, where Umaya Resort & Adventures is located, is about a 3-hour drive/road transfer.
There is also a domestic airport (PLJ), which is a 35 min flight and about a 15-minute drive to the resort.
*Please note that transfers should be booked at least 48 hours prior to your arrival with payment.
American Airlines, WestJet, JetBlue, Alaska Airlines, Delta Airlines, Southwest Airlines, SunCountry Airlines, Air Canada, and Spirit Airlines.
We offer road transfers from the international airport or the Placencia Airstrip (PLJ) to Umaya Resort & Adventures. To request pricing and book your transfer, send an email to reservations@thebelizecollection.com
For further details, visit: https://www.umayaresortbelize.com/how-to-get-here/
Concierge
Restaurant hours are 7:00 a.m. to 8:00 p.m. Reservations are encouraged and can be made at the front desk.
Pool bar hours:
Fyah beach bar: 10:00 a.m. to 5:00 p.m.
Restaurant Menu
Casa de Maiz: Full Menu
For special requests, feel free to email us at reservations@thebelizecollection.com.
To book tours or learn more about how to experience the best in Belize, email us at reservations@thebelizecollection.com.
To view a list of our tours, click here https://www.umayaresortbelize.com/activities/
Pets
Small and service dogs are allowed on the property for a nightly fee of USD 50/night plus taxes.
Unfortunately, we do not allow dogs above 35 lbs.
